Transera Contact Center

Firewall Exceptions for Transera Applet
On the Firewall:   - Open Ports 80 and 443 to the following IP addresses on the corporate firewall.    o 208.77.192.0/24  o 208.77.194.0/24  o...
Fri, 30 Sep, 2016 at 8:25 AM
Agent Stats are not correct
In the Historical Reports, Agents were logged in yesterday but their stats are no showing up.  Response: Agent statistics will only be processed o...
Fri, 30 Sep, 2016 at 8:28 AM
Having issues with the Agent Applet disconnecting.
Verify that you are using the latest version of Google Chrome. Chrome is the preferred browser for using Transera Contact Center.
Fri, 30 Sep, 2016 at 8:31 AM