Set Up and Configuration

How do I setup my new hunt group?
• Navigate to your administrator dashboard web page (contact your site administrator to obtain this information) • Login to your administrator dashboard ...
Fri, 10 Jun, 2016 at 2:26 PM
How do I change my phone user name and email address?
A Site Administrator can change the username and/or email address associated with your My Phone dashboard account. • Navigate to the My Site dashboard...
Fri, 10 Jun, 2016 at 3:05 PM
How do I change my dashboard time zone?
The timezone setting of your computer is used to convert from GMT used by the Telephone Network to your local time. Changing the timezone on your comput...
Fri, 10 Jun, 2016 at 3:50 PM
How do I change my account dashboard user name and password?
The sales representative for the account has access to change My Account user name and password information though the Sales Management dashboard.   To ...
Fri, 10 Jun, 2016 at 4:01 PM
How do I change my site dashboard password?
  The Account Administrator has access to change My Site administrator passwords through the My Account dashboard.  To change a My Site Administrator ...
Fri, 10 Jun, 2016 at 4:02 PM
User not able to launch the desktop app on Windows.
Under user profile in Appdata/Local/BroadCloud I gave the BroadCloud folder a .OLD extension Killed all communication.exe in Task Manager Launched ...
Mon, 27 Jun, 2016 at 10:08 PM
Unable to remove license from a station
To remove a license or upgrade a station license, the phone device must be removed. All sharing must be removed. The station must be removed from all hunt...
Sat, 2 Jul, 2016 at 4:42 PM
Personal Speed Dials
The enhanced Speed Dial functionality in the My Phone portal allows Users to program up to one hundred personal speed dial entri...
Fri, 8 Jul, 2016 at 8:24 AM
Steps on Changing your Business Hours
Steps on Changing your Business Hours   Login to your Admin Account at www.myaltusuc.com. Once logged in you will need to select the Site along the ...
Fri, 22 Jul, 2016 at 8:05 AM
Sharing Presence and Chat with another company using Altus
If you are a premium user, you can use the IM&P features with companies that are also using Altus. The only requirement is that both parties must have a...
Mon, 19 Dec, 2016 at 2:59 PM