Common Issues

Why am I not receiving any calls?
Some features affect the delivery of calls to your phone.  For example: Do Not Disturb and Call Forwarding.  If you are able to place calls but not rece...
Fri, 10 Jun, 2016 at 1:36 PM
How long does it take for my calls to show up in my call history?
The Telephone Network can take up to 30 minutes after your call is completed to provide the Dashboard database with your call information.
Fri, 10 Jun, 2016 at 1:37 PM
How do I keep my sim ring devices from ringing when I’m on the phone?
Navigate to the Simultaneous Ring feature and select the "Do not ring other phones if I am on a call" option.   Link to: http://altusuc.c...
Fri, 10 Jun, 2016 at 1:38 PM
Do you support extension dialing?
Yes.  Variable length extension dialing or abbreviated dialing is supported as long as the extension is assigned within your company.  Extensions can...
Fri, 10 Jun, 2016 at 1:40 PM
Can I dial 7 digit local phone numbers?
Yes.   Dialing 7 digit local is supported as long as the number dialed has the same area code as the calling number. Note:  all Cloud PBX devices expect...
Fri, 10 Jun, 2016 at 1:42 PM
Can I have multiple numbers ring into my voip phone? Can they be in different markets?
Yes.   This functionality is controlled by a featured called Alternate Numbers and is controllable through the My Site Dashboard. The user must be a ...
Fri, 10 Jun, 2016 at 1:47 PM
Does wireless bandwidth work for voip?
Yes assuming there is adequate bandwidth to support the quantity of required phones and phone calls.  Also, the quality of the wireless signal will affec...
Fri, 10 Jun, 2016 at 2:03 PM
Why does my phone ring only one time?
Both Do Not Disturb and Forward All Calls features allow for a ring splash to be played on incoming calls.  This is feature is designed to provide a remi...
Fri, 10 Jun, 2016 at 3:42 PM
Why do some features appear unavailable or grayed out in my dashboard?
Feature availability is determined by the type of station assigned to your device by your site administrator.  Access to additional features can be achi...
Fri, 10 Jun, 2016 at 3:44 PM
Will any broadband work for VoIP?
Yes assuming there is adequate bandwidth to support the quantity of required phones and phone calls.
Fri, 10 Jun, 2016 at 3:44 PM