Faxing from a Brother MFC-7360N.

If you are using Voice Over Internet Protocol (VoIP), (a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line, review the information listed below. Voice Over Internet Protocol (VoIP) is not a marketed feature of your Brother machine, however there is a compatibility setting available with this machine that may assist with sending and receiving faxes when using VoIP. Adjusting this setting lowers the baud rate (modem speed) and turns ECM (Error Correction Mode) Off. To adjust this setting follow the steps listed below:


  1. Press Menu or Menu/Set => Fax => Miscellaneous => Compatibility.
  2. Select Basic for VoIP.
  3. Press OK or Menu/Set. (For touchscreen models, skip this step.)
  4. Press Stop/Exit.
  • Basic reduces the modem speed to 9600 bps.
  • When you change the compatibility setting to Basic(for VoIP), the ECM feature is only available for color fax sending.