The sales representative for the account has access to change My Account user name and password information though the Sales Management dashboard.   To change a My Account Administrator password follow the steps below:

Note:  this procedure must be performed by a Cloud PBX sales agent.  Cloud PBX customers do not have access to change this information directly.  If you are a Cloud PBX customer, please contact your sales agent for assistance.

 Navigate to the Sales Management dashboard

 Login to the Sales Management dashboard using your credentials

 Select View Customers link

 Locate the appropriate customer account and click the Edit button

 Select the Login Info tab

 Enter new user name (if appropriate).  Note, if the user name is changed, the password must also be changed

 Enter new password (if appropriate)

 Click the Save button

 The customer Main Contact will receive an email containing their new user name and/or password.  Also, they will be prompted to change their password the first time they attempt to login with the new password.

The password must be at least 8 characters long and include at least 1 letter, one number and special character. Trailing and Leading Spaces will be automatically removed from the user name and password and spaces in the password will not be accepted.. (!@#$%^&*()-=_+[]{})