The following table lists the available feature access codes (star codes) available with the Cloud PBX service:

Note: for a feature access code to be available on a given phone, the feature must first be active on the phone station. Since not all phone stations contain all features, some feature access codes may not work on some phone stations.



Feature Access Codes (also known as “star codes”) are entered through the phone keypad to control the configuration of certain features.  To use a Feature Access Code, pick up the handset and enter the appropriate Feature Access Code (see below).  For features that require additional input, follow the audible prompts to input the required additional information

 

Code

Feature/Service

Description

*72

Call Forwarding Always Activation

Redirects incoming phone calls to another number such as a mobile phone or another user within your company.  After dialing the assigned code, dial the phone number to redirect calls to, followed by the pound key (#).

*73

Call Forwarding Always Deactivation

Disables Call Forwarding Always.

*21

Call Forwarding Always To Voice Mail Activation

Sends all incoming calls to voice mail.

*36

Call Forwarding Always To Voice Mail Deactivation

Deactivates the Call Forwarding Always To Voice Mail service.

*90

Call Forwarding Busy Activation

Redirects incoming phone calls to another number, such as a mobile phone or another user within your company, but only when you are engaged in another call.  After dialing the assigned code, dial the phone number to redirect calls to, followed by the pound key (#).

*91

Call Forwarding Busy Deactivation

Disables Call Forwarding Busy.  

*40

Call Forwarding Busy To Voice Mail Activation

Sends calls to voice mail only when you are already engaged in a call.

*42

Call Forwarding Busy To Voice Mail Deactivation

Deactivates the Call Forwarding Busy To Voice Mail service.

*92

Call Forwarding No Answer Activation

Redirects incoming phone calls to another number, such as a mobile phone or another user, when you do not answer your phone.  After dialing the assigned code, dial the phone number to redirect calls to, followed by the pound key (#).

*93

Call Forwarding No Answer Deactivation

Disables Call Forwarding No Answer.

*41

Call Forwarding No Answer To Voice Mail Activation

Sends calls to voice mail when you do not answer your phone. 

*35

Call Forwarding No Answer To Voice Mail Deactivation

Deactivates the Call Forwarding No Answer To Voice Mail service.

*94

Call Forwarding Not Reachable Activation

Forwards all incoming calls to a different number when your device is not registered on the network. After dialing the assigned code, dial the phone number to redirect calls to, followed by the pound key (#).

*95

Call Forwarding Not Reachable Deactivation

Turns off the Call Forwarding Not Reachable Service.

*67

Caller ID Delivery Blocking per Call

Activates the Calling Line ID Delivery Blocking service on a per-call basis. 

*31

Caller ID Delivery Blocking Persistent Activation

Activates the Calling Line ID Delivery Blocking service on all calls. 

*32

Caller ID Delivery Blocking Persistent Deactivation

Deactivates the Calling Line ID Delivery Blocking service.

*65

Caller ID Delivery per Call

Displays your calling line ID for outbound calls on a per-call basis.  Before placing a call, dial the assigned code.  Note that this service is active only for one phone call.

*68

Call Park

“Parks” a call against your extension or another user’s extension.  Once a call is parked, it can be retrieved from another phone by using the Call Retrieve Feature Access Code.  To park a call, dial *68 followed by the extension to park the call on, or # to park the call on your own extension.

*44

Call Recording Start

Starts a recording if a user has On Demand with user Initiated Start or saves an entire recording in the On Demand mode.

*45

Call Recording Stop

Stops a recording in the On Demand With User Initiated Start .

*48

Call Recording Pause

Pauses an active recording in the Always with Pause/Resume, On Demand with User Initiated Start, or On Demand modes.

*49

Call Recording Resume

Resumes a paused recording in the Always with Pause/Resume, On Demand with User Initiated Start, or On Demand modes.

*88

Call Retrieve

Used to retrieve a parked call.  Enter *88 followed by the extension that call is parked against.  If the call is parked against your own extension, press the # key.

*11

Call Pull

Allows allow you to move a call from your Office Anywhere phone to your office phone.

*43

Call Waiting Persistent Activation

Enables persistent Call Waiting

*46

Call Waiting Persistent Deactivation

Disables persistent Call Waiting

*38

Call Waiting Interrogation

Allows a user to hear the activated or deactivated status of the Call Waiting feature

*70

Cancel Call Waiting

Disables the Call Waiting feature on a per call basis

*99

Clear Voice Message Waiting Indicator

Clears the message waiting indicator light on the phone. 

*55

Direct Voice Mail Transfer

Transfers a call on hold directly to voice mail. The call can be transferred to your voice mailbox or to any other voice mailbox in the group.  For example, to transfer a call to another user’s voicemail, press the transfer soft key, then enter *55 followed by the users extension.

*97

Directed Call Pickup

Answers calls ringing on another user’s line. Enter the assigned access code followed by the extension of the user whose call is to be picked up.

*33

Directed Call Pickup with Barge-In

Answers a call ringing on another user’s line or joins a call in progress. Enter the assigned access code followed by the extension of the user whose call is to be picked up.

*78

Do Not Disturb Activation

Activates the Do Not Disturb feature. When Do Not Disturb is enabled, your phone does not ring and all calls go directly to voice mail.

*79

Do Not Disturb Deactivation

Disables the Do Not Disturb Feature.

*58

Group Call Park

“Parks” a call against the first available extension in a Park Group.  Once a call is parked, it can be retrieved from another phone by using the Call Retrieve Feature Access Code.  To park a call, dial *58 followed by #

*98

Group Call Pickup

Enables you to pick up calls within an assigned call pickup group.   The call pickup group is determined by an administrator.  When you dial the call pickup code, the ringing phone in the group is answered.  If more than one phone is ringing, Call Pickup will answer the call that has been ringing the longest.

*69

Last Call Return

Dials the last number that called your phone.

*66

Last Number Redial

Redials the last number placed from your phone.  

*60

Music On Hold Per-Call Deactivation

Deactivates the Music On Hold service for the current call.

*50

Push to Talk

Provides intercom-like functionality between you and another user or group of users. Dial *50 followed by the other user’s extension. Their phone will go off-hook and an intercom-like call is placed.  NOTE: This service requires administrator configuration before use.

 

 

 

Note:  Not all station types support all features.  If the station being used does not support a feature associated with a given Feature Access Code, the feature access code will not work for that station.

 

Note:  Feature Access Codes allow an alternate method of controlling the same features that can be enabled or disabled in the My Phone dashboard.  Changes made using Feature Access Codes will be reflected on the My Phone dashboard.