The Voice Portal provides a way to manage your voicemail box.  To access your voice portal, simply call your voice portal telephone number, log in, and follow the audio prompts.  If you do not know your voice portal number or your login credentials, please contact your site administrator or sales representative to obtain this information.

This article describes how to change or reset a voice portal password.


Changing Voice Portal Password - First Time Access

 Access your Voice Portal by dialing your Voice Portal number or by hitting the messages button on your phone

 Enter the temporary password provided by your site admin or contained within an automatic email notification

 Follow the audio prompts to record your name and reset your password

Changing Voice Portal Password - After First Time Access

 Access your Voice Portal by dialing your Voice Portal number or by hitting the messages button on your phone

 Enter your existing password

 Press * to go to the ComPilot Voice Portal

 Press 8 to change your password

 Follow the audio prompts to complete the procedure


Reset Voice Mail Password for End Users

 Login to the MySite Admin dashboard

 Click on the Phone Assignment tab

 Click on the desired end user's phone number

 Click on the User Info tab of the user 

 Verify the Email Address is correct

 Click on the Reset Voice Portal Password box

 An email will be sent to the End User containing the new password


Reset Voice Portal Admin Password

 Login to the MySite Admin dashboard

 Click on the Site Services tab

 Click on the Voice Portal sub tab on left

 Enter the new password in box 3 twice

Click the Save button.



*NOTE: MySite and MyPhone Passwords must meet the following Criteria:

  • At least 8 Characters.
  • At least 1 Capital Letter.
  • At least 1 lower case letter.
  • At least 1 Number.
  • At least 1 Special Character. (!@#$%^&*)